When outsourcing to IT suppliers, it is crucial to retain a healthy relationship with your chosen provider. When this relationship is not maintained and things go sour, the ramifications can be costly for both parties and repairing the relationship can be very challenging. This has been demonstrated by one of Australia’s major banks who have spent some $500 million on rectifying issues caused by the damaged relationship with their IT supplier.
“In the world of IT, choosing a vendor is more akin to choosing a partner than in most other industries,” commented Kareem Tawansi, CEO of software development provider, Solentive Software.
“The reason for this is due to the interdependencies between the client and vendor that is needed to successfully deliver IT projects and value for money. The closer the relationship, the more successful the IT project delivery is likely to be,” explains Kareem.
“Therefore it is imperative that organisations choose a vendor that holds similar values and desired outcomes, whom they believe they can have a strong working relationship with,” concluded Kareem.