We See Dragons
Software Testing
Seamless User Experience Australia-Wide for National Geographic App Users
Challenge
We See Dragons (WSD) helps companies bring visionary digital products to the market. They work with some of the world’s largest and most respected brands, such as National Geographic, Sony and Johnson & Johnson
WSD partnered with National Geographic, to bring to market a mobile app to promote the National Geographic brand in Australia
WSD sought an Australian-based company to locally test their app across a range of devices, networks and operating systems
A stable, secure app with a seamless user experience for their Australian audience was critical for success
Approach
Solentive conducted a complete system review, including the review of requirements, user stories and/or tasks in the context of the application
Testing was prioritised across a range of devices (across Android and iOS) and networks
Functional, Unit & Regression testing were completed to ensure behaviour of the app is consistent across devices and networks
Performance testing was conducted on different service providers and connection types (3G/4G/WIFI), including video playback and video downloads performance at various times of day
Rigorous testing was completed on Live-Streaming, Video Downloads and On-Demand services; including testing audio and video sync, player controls being shown and functional, and access to the videos only being available to individuals who have paid to stream them
Outcomes
A bug and defect-free application was deployed
Live-Streaming and On-Demand videos on the app perform at a very high quality
The first round of testing identified over 100 defects, that were able to be prioritised and corrected, to ensure a smooth release and increased customer satisfaction
Solentive partnered with WSD to provide suggestions and UX improvements for an improved user experience for the National Geographic app users in Australia
Increased customer satisfaction
Enhanced and strengthened the international relationship between We See Dragons and their partner network Optus and National Geographic