Client

UTS:INSEARCH is a controlled entity of the University of Technology, Sydney (UTS) that provides local and international students with academic pathway programs that lead into bachelor degree or post-graduate courses offered at UTS. UTS:INSEARCH are committed to supporting students to achieve their goals throughout their academic and career journey.

Business Challenge

As the student success rates continue to decrease, UTS:INSEARCH approached Solentive to improve their enrollment process, match student skills to correct courses to ensure a better match and identify failure risks early.

Approach

Solentive was chosen by UTS:INSEARCH based on the strength of our existing workflow expertise and the iterative Agile based approach that provided UTS:INSEARCH with the ability to respond quickly to changing requirements in a competitive, fast-paced environment.

The final solution was a web-based application that enables international and domestic students to enroll online or via an Agent and receive an offer immediately, based on their unique skill set and test results.

Outcome

The speed of the enrollment process and the students ability to receive an offer in real time has dramatically increased UTS:INSEARCH’s success in obtaining and retaining students, who then go on to successfully complete further UTS study. The insights provided have helped UTS:INSEARCH to better understand their student needs and skill sets, reducing drop-out rates and enabling other retention based initiatives.

Over the years, Solentive has become our long-term, preferred partner when developing new systems or enhancing existing systems. Their expertise has helped us to maintain our position as a premium pathway provider and continue to grow in the highly competitive education sector, especially in the international student market.

Steve LindsayICT Manager