Client

JJ Richards & Sons is Australia’s largest, privately-owned waste management company. JJ Richards are committed to delivering cost-effective and environmentally sound waste management solutions to both commercial and domestic customers.  

Business Challenge

As customer expectations and needs change, JJ Richards saw this as an opportunity to improve their manual processes to better serve their customers’ needs.

Traditionally, JJ Richards followed a paper-based process to track their collections. This process was cumbersome, manual and time-consuming. To resolve the problem of double-handling data and delays in problem resolution, JJ Richards wanted to streamline this process, make the reporting easier for their drivers and improve their operations to better meet their customers’ needs.

Approach

Collaborating throughout each stage of the process, Solentive worked with JJ Richards to develop j-Track, a suite of applications including an in-vehicle console, an operations application and a dedicated j-Track server. Important considerations throughout the project included hardware and software integration, availability considerations for off-line routes and overall reliability.

User Experience was paramount to JJ Richards in order to allow casual and untrained staff to use the software solution with ease. The j-Track solution enables management visibility throughout the collection process while automating the collection run for drivers, making route mapping, tracking and issue management more effective.

Outcome

By implementing j-Track into their business, JJ Richards transformed their operations by using automation to enable drivers to be more efficient, increasing the speed in resolving issues and tracking and monitoring day-to-day operations in real-time.

With improved efficiency, JJ Richards was able to reduce overall costs as well as increase employee and customer satisfaction. The implementation of j-Track enabled JJ Richards to go on to win five region-wide 7 year Council agreements.

j-Track has revolutionised our business. Not only has it given us the insight into the collection runs and location of our assets, it has allowed us to take that information and improve processes that have seen a reduction in cost and an increase in productivity. Staff and customer satisfaction has also increased significantly.

Matthew SchoemakerCIO